Many emails I receive concern frustration caused by feeling powerless. Something’s wrong and change seems unlikely. Abuse gives power a bad name, but you need power to get things done. How to gain… Continue reading
Employees talk more and managers talk less in successful one-on-ones. 6 reasons employees don’t talk to their managers: Cold professional culture. Caring happens outside work. Talkative managers. Curiosity about people is rare. Intimidating… Continue reading
The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading
Let’s be honest. You don’t need to be humble to earn money, position, power, even admiration. Arrogant leaders “succeed”. Think of Donald Trump, Kanye West, and Kim Kardashian. (I Googled “arrogant celebrities.) Some… Continue reading
Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough… Continue reading
Dear Dan, I read your blog everyday and need some advice! I believe I am leading a narcissist. She lost it today and called me a name when I provided feedback on a… Continue reading
