The 40 Hats all Managers Wear – Plus One

Effective managers control chaos and deliver value at the same time.

Managing is the great opportunity and challenge in all organizations. Fundamentally, managers get things done. The more effective they are the more useful and profitable businesses become; the more societies prosper.

Hats off to the individuals that make businesses run.

40 functions managers perform:

  1. Plan
  2. Organize
  3. Direct
  4. Control
  5. Staff
  6. Lead
  7. Coordinate
  8. Report
  9. Motivate
  10. Resolve conflicts
  11. Communicate up
  12. Communicate down
  13. Communicate laterally
  14. Communicate with guests
  15. Communicate with vendors and suppliers
  16. Communicate with the community
  17. Run meetings
  18. Diagnose
  19. Correct
  20. Confront
  21. Discipline
  22. Counsel
  23. Encourage
  24. Inspire
  25. Develop
  26. Hire
  27. Terminate
  28. Promote
  29. Reward
  30. Implement
  31. Schedule
  32. Prioritize
  33. Delegate
  34. Measure
  35. Adapt
  36. Budget
  37. Negotiate
  38. Optimize
  39. Innovate
  40. Standardize

Who wants it:

After creating this daunting list, I started wondering who wants to be a manager? People committed to make a difference, that’s who. People who want to better themselves and others. Individuals that love a challenge.

Take just a minute, hold your head up, and give yourself a pat on the back. You make businesses work.

The first four:

The first four functions on this list are frequently identified as the four fundamental functions of management.

Mintzberg indicates managers fulfill three fundamental roles:

  1. Interpersonal roles
  2. Informational roles
  3. Decision-making roles.

Peter Drucker says managers perform five tasks:

  1. Set Objectives
  2. Organize
  3. Motivate and Communicate
  4. Measure
  5. Develop People

Plus one:

I left one function off the list of 40 hats all managers wear. Tomorrow I’ll begin a short series on the manager as coach. I’m basing the series on my conversation with coaching experts Bob Hancox and Russell Hunter. Effective coaching enables higher achievement through others.


Can you add any management functions to the list of 40?

In your opinion, what are the most important functions of management?


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