Category Archive: Feedback

The Introspection that Comes Before Complaint, Confrontation, or Correction

One of the most pathetic expressions of inept management is complaining about something that hasn’t been discussed with the people involved. Complaints are bold, loud, and long when the people we’re talking about… Continue reading

One Leader’s Surprising Experience with One-on-Ones

One of my coaching clients is developing his skill at holding one-on-ones with his management team. He’s learning you don’t have to choose between strong relationships and great results.  Strong relationships fuel great… Continue reading

Seven Steps to See and Solve Blindspots

Blindspots let you blame others for your shortcomings and feel superior while doing it. 5 common leadership blindspots: Evaluating yourself as a good listener, even though you can’t wait for others to stop… Continue reading

7 Powerful Performance Conversation Starters

Have performance conversations so frequently that they feel natural. Repetition builds confidence and culture. Cheer, clap, and pat: If you wait until something goes wrong to give positive feedback, it’s too late. I’m… Continue reading

A Young Leader Receives a Sh*t Sandwich

Incompetent leaders only have performance conversations when someone screws up. Things get worse when inept leaders finally have performance conversations. Michael Lapointe reminded me that incompetent leaders suck at performance conversations. (Michael left a… Continue reading

How to Make Negative Feedback a Positive Thing

Someone said something to you that transformed the way you saw yourself. It felt like a punch in the gut. It challenged assumptions you held about yourself. It confronted disappointing performance you hadn’t… Continue reading