Category Archive: Listening

5 Things to Do When Pedaling Faster Doesn’t Work

We have a bizarre capacity to pedal faster when something isn’t working. We think if we try harder the problem will magically disappear. Trying harder works for people who aren’t really trying. More… Continue reading

Situational Awareness: How to Stop Hitting People with Bats

I woke up remembering that I hit a girl with a baseball bat. I was taking practice swings during recess, and I struck her on the left side of her head. I think… Continue reading

5 Reasons People Wish Lousy Leaders Would Stay Away

I’m a huge fan of leadership walk-abouts. But if you’re a lousy leader, just stay in your office and keep doing the “important” work you think you’re doing. 5 reasons people wish lousy… Continue reading

How to be the Leader People Love to See

Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful? Managers are unintentionally malevolent when they have an agenda that has nothing to do… Continue reading

A 5-Step Plan for Seeking Input For Leaders Who Tend to Exclude People

You’re spending time with people whether you seek input or not. You invest time including people, or you squander time resolving the consequences of excluding them. Excluding people creates self-inflicted crisis. Excuses for… Continue reading

How Fools and Novices Gain Wisdom

Teams crash when fools lead. Wisdom is: Useful, not theoretical. Connected, not isolated. Self-distancing, not self-absorbed. Wisdom is perspective-taking. Wisdom is gained by practicing wisdom. 2 ways fools and novices gain wisdom: #1.… Continue reading