Category Archive: Listening

10 Ways to Encourage Discouraged People

Leaders who lift get further than those who push down. Performance improves when people feel encouraged and declines when they lose hope. You don’t have to beat up high-performers – they do it to… Continue reading

Secrets to Leading Without Position or Authority

Yesterday, I asked an upper-level manager at one of the world’s largest organization how he’d risen through the ranks so rapidly – he lit up and talked collaboration. He’s succeeding because he influences… Continue reading

Stop Barking up the Wrong Tree

Leaders who work to extend their influence are barking up the wrong tree. John Maxwell said, “Leadership is influence.” But, gaining influence isn’t about working to get it; it’s about connecting. Stop worrying… Continue reading

10 Ways to Find Your Breakthrough

Image source Breakthrough moments rise up and grip you by the throat. Resist them and you’re stuck. Navigate them and you’ll achieve new levels of success. Many leaders resist the very thing that… Continue reading

How to Invite the Preferred Response

Say the right thing the wrong way and you’ll disconnect. Intent to connect, correct, or be useful isn’t useful unless content, tone, and body language fully align. Everything you say invites responses from… Continue reading

The Revealing Power of Fear

  I’ve noticed an unsettling and revealing set of questions that my coach, Bob Hancox, asks. What’s most concerning for you? What makes this so important to you? What’s really at stake for… Continue reading