Category Archive: Marks of leaders

Dear Dan: Contacting Laid off Employees will Be Patronizing

My recommendation to keep in contact with laid off employees elicited the following response. “Do you think contacting people and asking them how they are doing while they are laid off will be… Continue reading

What if You Suck at Empathy – 7 Ways to Create an Empathy Advantage

Only 18% of people who’ve completed the CliftonStrengths assessment have Empathy in their top five. Which means most of us don’t respond with Empathy immediately, spontaneously and consistently. (Gallup) “Empathy represents the foundation… Continue reading

7 Signs You Let Others Control You During Emotional Turmoil

You must know yourself to manage yourself. Self-aware leaders choose how they show up. Low self-awareness means you can’t manage yourself with authenticity.   Emotional turmoil seduces you into self-forgetfulness. When you forget… Continue reading

5 Ways to Deal with Tommy Touchhole

A touchhole is the small hole in early firearms through which the charge is ignited. Tommy Touchhole reacts to slight offenses with inordinate intensity. Insignificant issues have disproportionate impact on touchy people. You… Continue reading

How to End the Frustration of Recurring Problems

Frustrated leaders complain about having the same conversation. “We’ve talked about this problem over and over.” Repetition creates the path of least resistance like rivers eventually wear channels in stone. Pattern reflection: Tell… Continue reading

Making the Most of Dissatisfaction

When nagging dissatisfaction drives your leadership, teams struggle, relationships flounder, and results always disappoint. Persistent dissatisfaction eventually becomes intolerable. Escape seems the only resolution. The answer to dissatisfaction is learning to find satisfaction,… Continue reading