How to Spot and Avoid Chronic Dissatisfaction

Dissatisfaction in reasonable doses motivates improvement. Chronic dissatisfaction contaminates environments and teams. The chronically dissatisfied shrink the future with complaint and criticism. Chronically dissatisfied people: #1. Need you to make them happy. The… Continue reading

An Experiment to Test the Power of Your Influence

Incompetent leaders focus exclusively on results. Successful leaders notice their impact on people because leadership is about human beings, not simply producing a product. Cary Cherniss and Cornelia Roche list nine strategies of… Continue reading

Three Essential Enablers of Success

Failure is easier than success, at least in the beginning. Miserable leaders posture when describing disappointment, frailty, or pain. 3 enablers of success: #1. Honesty enables acknowledgement. Don’t lie to yourself. If some… Continue reading

Dear Dan: Contacting Laid off Employees will Be Patronizing

My recommendation to keep in contact with laid off employees elicited the following response. “Do you think contacting people and asking them how they are doing while they are laid off will be… Continue reading

What if You Suck at Empathy – 7 Ways to Create an Empathy Advantage

Only 18% of people who’ve completed the CliftonStrengths assessment have Empathy in their top five. Which means most of us don’t respond with Empathy immediately, spontaneously and consistently. (Gallup) “Empathy represents the foundation… Continue reading

People will Remember How You Treated Them During COVID-19

A friend of mine got laid off last Friday. Clients in education are developing three plans for the fall of 2020, but most of their work could be irrelevant. Other clients are figuring… Continue reading