The Mirrors That Help You See Yourself

Ego sees others but not itself. Egoless is a silly myth. Ego serves leaders well when self-interest drives service. But ego has a dark side. You have an ego problem if: Fault-finding comes… Continue reading

How to Hold People Accountable with Compassion

Pushovers prolong helplessness, failure, and mediocrity. But accountability with compassion fuels boldness, growth, and productivity. You demonstrate respect for people when you hold them accountable. Accountability says behaviors matter. Who wants to live… Continue reading

I’m Successful Because I’ve Been Wrong

A leader explained, “One reason I’ve been successful this year is I’ve been wrong a lot.” One of the best ways to expand your leadership is by be wrong publicly. When was the… Continue reading

The Single Biggest Factor in Long-Term Organizational Success

“What ultimately constrains the performance of your organization is not its business model, nor its operating model, but its management model.” (The Future of Management, Gary Hamel) Factors of organizational success: Jim Collins… Continue reading

7 Ways to Choose Your Failures Carefully

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading

4 Questions the Best Managers Answer to Energize Employees

“The best managers reinforce how and why each person’s contribution is fundamental to the team’s success.” Gallup Four questions: First: What is your contribution? People are energized when their contribution is understood and… Continue reading