John G. Miller on Life and Leadership

I read so many books that my head is bigger than my feet. In other words, I know more than I’m practicing. John Miller’s book, “QBQ: The Question behind the Question,” reached my… Continue reading

Shutting others out

An employee stops interacting with fellow employees. A son or daughter slams their door and won’t come out. What’s it mean when normal social patterns shift and someone pulls away? Isolation may mean… Continue reading

Improvisational listening

Rule number one of improvisation: Don’t Deny Denial is the number one reason most scenes go bad. Any time you refuse an Offer made by your partner your scene will almost instantly come to… Continue reading

Three styles that take you there

Paul Thornton believes successful managers practice and master three core management styles. Directing — Discussing — Delegating Directing includes defining deliverables, establishing timelines, and explaining how you want something done. Vague directions produce… Continue reading

You make conflict worse when you …

You make conflict worse when you … #1. Say calm down. Does anything fire you up more than someone telling you to calm down? You’ve just been invalidated. Feeling put down makes you… Continue reading

Withhold “I” say “you”

Here’s a technique guaranteed to enhance your listening skills. Withhold “I” – say “you.”  Let me explain. Typically Typically, while someone is speaking, we’re not listening. We’re formulating. We’re thinking of what to say… Continue reading