Customer Loyalty
Vendors and service providers complain that customers aren’t loyal anymore. I’ve never been one to buy something simply because a certain company produced it so the frenzy over the iPad got me thinking… Continue reading
Vendors and service providers complain that customers aren’t loyal anymore. I’ve never been one to buy something simply because a certain company produced it so the frenzy over the iPad got me thinking… Continue reading
Congratulations to Crystal Mealer and James Leeman. They commented on Leadership Freak (http://ow.ly/1uiGH) and received free, signed copies of Katy Tynan’s book, “Survive Your Promotion.” Read a review of Katy’s book: http://ow.ly/1uiH0 Purchase… Continue reading
A young leader once spoke to me about wisdom that comes with age. He called it the wisdom of the sage and included me in that group. Frankly, I wasn’t excited to be… Continue reading
All leaders always change things. Thinking back over the times that I’ve initiated change, one important factor emerges. I change before I change others. Sometimes I changed from the outside in. Once, when… Continue reading
While sitting in the reception area I wondered what Scott would be like. “Scott” is a business and community leader and the first LF subscriber I’ve met face to face. After a hand… Continue reading