“The point is this: difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” Douglas Stone, Difficult Conversations. 7 Power Tips for Having a Tough… Continue reading
You tried to deal with the issue when it was small but there’s no improvement. Now it’s time for a tough conversation. Power Tips for Tough Conversations: #1. Build positive relationships: Positive relationships… Continue reading
“Serious errors are avoided by the use of Intelligent Disobedience.” Ira Chaleff, author of Intelligent Disobedience: Doing Right When What You’re Told to Do Is Wrong. Blind obedience is dangerous: Skilled guide dogs disobey… Continue reading
Opportunity often knocks before you’re ready. A brief dialog from the movie, The Lord of the Rings: The Fellowship of the Ring, illustrates the power of “nudges”. Frodo Baggins: “Before you (Gandalf)… Continue reading
It’s absurd to say we can’t change people. The people in your story have changed you. You’re who you are, in part, because of them. Influence is the power to produce change. #1.… Continue reading
I wrote, “Don’t give your boss feedback on his poor performance,” in, “Solution Saturday: My Boss is a Terrible Leader.” So, what makes feedback work? Feedback: Angry faces, loud horns, smiles and thumbs… Continue reading
