Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful? Managers are unintentionally malevolent when they have an agenda that has nothing to do… Continue reading
You don’t need to be Einstein to ask questions that lift flagging spirits and ignite vitality. Lousy questions are tyrants. Good questions invite interesting answers. But great questions disturb the domestic tranquility. Great… Continue reading
Competent people don’t like being bossed around. You bristle when an obnoxious boss tells you to do something. You might smile and take it, but you don’t leap for joy! Is the voice… Continue reading
The way you land a conversation solidifies its value.