How to Create the Perfect Organizational Culture
The future of organizations is determined by the ways we choose to relate to each other. Imagine: It helps to know where you want to go before you start down the path. Imagine an… Continue reading
Category Archive: Accountability
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How to be Tough When You Prefer Being Kind
Stress increases when leaders can’t bring kind and tough together. Kind without tough makes you a pushover. Tough without kind makes you a jerk. Accountability is candy to some leaders. It’s easy for… Continue reading
When Compassion Harms
Supporting people who drift encourages drifting and de-motivates high achievers. Leaders who won’t challenge people harm them. Yes, challenging can go too far. But support is most meaningful when people are stretching themselves.… Continue reading
How to Confront Situations You Should Have Dealt with Sooner
If you think it’s difficult to have a tough conversation today, waiting makes it worse. Time makes elephants fat, complacent, and harder to confront. Patience: It’s not patient to tolerate poor performance. It’s… Continue reading
How to Succeed with Mules in a Beauty Pageant
Mules come in many forms. Some are loud, opinionated, and adversarial. A pleasant mule is stubborn in a beauty queen’s skin. Beauty queen mules are more dangerous than conspicuous resistance. You end up… Continue reading
Don’t Say, “It’s Not That Bad,” to Someone Who Thinks it’s Bad
Don’t say, “It’s not that bad,” to someone who thinks it’s bad. You’re right: When team members say, “Things are bad,” say, “You know, you’re right.” And then ask, What’s bad about… Continue reading