Category Archive: Communication

15 Questions Guaranteed to Create Clarity

Confusion, instability, and chaos describe organizations with poor leaders. Confusion and leadership, however, are partners. Sometimes you create and encourage others to work through confusion. It’s the path to solutions; it’s innovative and… Continue reading

The Secret Power of Destroying Secrets

Manipulators, backstabbers, and poor performers love organizations with secrets. In fact, they create, nurture and protect environments where secrets are normal, even virtuous. Most organizations have too many secrets. Too many conversations are… Continue reading

How to Push Past Fairy Tale Decisions

Remember the last time you sat around a table making a big decision? Did you walk away breathing a sigh of relief. Relief indicates you were in the land of fairy dust and… Continue reading

Gifts From Empty Cups

You are never helpless even when all you can do is receive. You can: See good in others. Appeciate being served. Respect those who serve you. Honor behaviours that demonstrate noble values. When… Continue reading

On Useful Candor

The reason we aren’t candid with people is we are protecting someone. It may be someone else, our self, or both. Five things we protect: Reputation. Status. Position. Status quo. Opportunities. Why we… Continue reading

Defending New Ideas Without being Defensive

All leaders explore, introduce, and defend new ideas. Defending an idea often creates adversarial conversations. You offer points that support your idea and others evaluate, adopt or reject. You’ve surrendered your power from… Continue reading