In a Pinch
Mrs. Principe (Pronounced Prince-i-pea) had a way of looking perturbed that made nearly everyone smile. She had manicured fingernails, perfect hair, and seemed a bit out of touch – ditsy. Perhaps the difference… Continue reading
Category Archive: Feedback
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He Forgot How Much He Mattered
Their faces dropped when Doug walked past the cash registers, around the corner, and out of sight. He carried a breakfast sandwich in his right hand. Moments before he’d said to me, “Look… Continue reading
My Favorite Mistake
Mistakes make wise leaders better and foolish leaders worse. Wise leaders learn and adapt. Foolish leaders just keep on going. “Still learning” means you don’t know. My favorite mistake: My favorite mistake is… Continue reading
Crush the Complexity of Cowardice
Unchallenged complexity is the source of frustration, decline, stagnation, and death. Don’t wait for crisis to eliminate complexity. Edward de Bono said, “There is never any justification for things being complex when they could… Continue reading
When Candor Means They’re a Jerk
Experience shows candor is rare. Ignoring uncomfortable topics and dancing around difficult issues is expected. Candor surprises. Leaders who push things under the carpet are nurse maids not leaders. Candor gone wrong: Jerks excuse… Continue reading
Why Encouragement Fails – What to Do About It
He quietly explained, “Tell me my work matters.” We were in the living room discussing his role in our organization, when he said, “Sometimes I get discouraged.” I asked, “How would you like… Continue reading