Category Archive: Listening

10 Ways to get the most from criticism

Every leader hears both personal and organizational criticism. Personal criticism is directed toward leaders themselves and organizational criticism focuses on the organizations they lead. Here’s how to get the most from organizational criticism… Continue reading

The power of Ignorance

According to the free dictionary, stupid people make poor decisions and careless mistakes. On the other hand, ignorant people are unaware or uninformed. You’ll need these two definitions to understand what follows. Careless… Continue reading

Listen for and speak to fears

My dad’s first words when I told him about my new job were, “It’s not very close to home.” I was in Missouri, he was in Maine and the job was in Pennsylvania.… Continue reading

10 Best Questions Ever

If you’re interested in building relationships, start asking questions.  If you’re interested in enhancing your opportunities and reaching higher, start asking questions. If you want to honor someone, ask them a question. Asking… Continue reading

Communication blockers

“One of the basic mistakes that psychologists have documented is that we tend to blame people and their personalities for problems and ignore situations.” Chip and Dan Heath Complaints about your communication style… Continue reading

Talking

One thing I learn when I’m speaking is I don’t know as much as I think I know. Here’s what I’ve learned about talking.  Most of us do it too frequently and for… Continue reading