How to Respond to Good News Like a Leader

Don’t expect high performance when you sabotage enthusiasm. “Death and life are in the power of the tongue.” Jewish Proverb Words have consequences. You don’t have to be a genius to identify words… Continue reading

The 10 Laws of Trust from the Chairman of Jet Blue

(This post is based on my conversation with Joel Peterson.) Every leader learns that success requires trusting others. “I believe in trusting. Trust begets trust.” Mahatma Gandhi A trust-lesson from Joel Peterson, the… Continue reading

Surprised by a Crepe

One of the best things to do in Paris is walk around. That’s when, by accident, we found L’Atelier Artisan Crepier. My wife went to Amorino’s for a flower-shaped gelato. I walked around… Continue reading

4 Ways to Build Capacity in Yourself and Others

In 2015, I started sending an email every Friday to our employees. I focused on the concept of inspiration and self-improvement. I thought my Friday emails would be skimmed, or even ignored. To… Continue reading

How to Discover and Leverage the Value You Bring

Know the value you bring. Find a situation where others value the value you bring and bring it. If you want to bring your value, explore the value you currently bring to others.… Continue reading

The Danger of Public Criticism and the Power of Social Confirmation

I was greeting audience members before a presentation when one asked, “What makes you qualified to give this presentation?” “Thanks for asking,” is my typical response when I need a second to think.… Continue reading