Category Archive: Questions

One Question for All Complainers and Critics

Get out of leadership if criticism and complaints keep you up at night. You’ll die from lack of sleep. The toughest criticism to handle is directed at a team mate or colleague, not… Continue reading

Seven Proven Strategies for Dealing with Liars

Leaders lie because they don’t care enough to tell the truth. It’s too much trouble convincing know-it-alls, for example, so they smile and let them believe they’re right. They say, “That sounds fine.”… Continue reading

Three Qualities Traditional Leaders Reject

Image source by Petr Kratochvil Regurgitating and recycling what you already know bores others, antiquates leadership, and destroys organizations. Get out of yourself before you shrivel and die. Growth, innovation, and future-building centers… Continue reading

Memo to the New Team 2/22/13

Image source To the New Team: You may be wondering why you don’t have more direction. It’s intentional. The advantage of new teams is no history. The advantage of being told what to… Continue reading

How the CEO of Zappos Solves Problems

Your worst problem is believing you know the problem, when you don’t. The next is solving it. Procter & Gamble set out to design new soap for cleaning floors. It’s a challenge because… Continue reading

Assumptions – Asking the Obvious

Testing assumptions makes you look stupid or misinformed. “You can be perfectly clear and perfectly wrong.” Karen Martin, “The Outstanding Organization.” Assumptions are unquestioned “truths.” Everyone knows the answer to the obvious. Why… Continue reading