Thriving Through Processes
Organizations without processes never thrive.
Effective and efficient processes create platforms that enable, enhance, and evaluate both individual and organizational performance. What’s your systematic process for achieving breakthroughs, living transparently, or solving problems?
- Eliminate drama.
- Prevent distractions.
- Focus talent.
- Instill confidence.
- Expedite efficiencies.
- Establish measures.
John M. Bernard’s book, “Business at the Speed of Now” is must reading for any process-challenged organization. Here’s one example of John’s process-thinking, a problem solving approach your teams can employ to every problem every time.
Seven Steps to Solve Problems:
- Agree on the problem. Define the challenge and ask why a solution matters. Additionally, explain why the problem requires a quick solution, how to measure success, and a proposed deadline. Your problem statement and its parts must be concise, clear, and blame-free. It must not offer solutions.
- Map the process. Understand how the work currently gets done and where it breaks down. Create a process map including all decision points.
- Find the root cause. Complete a root cause analysis by first gathering data that explains how and why the process breaks down.
- Develop solutions. Create several solutions and choose the best one. Assess its impact on surrounding processes. Complete an implementation workplan.
- Implement the fix. Monitor success and adjust as you go.
- Hold the gain. Install controls that prevent the root cause from reoccurring. Address reoccurrences quickly and decisively.
- Reflect and Learn. Discuss and document knowledge gained and lessons learned.
Adopt your problem solving process before you need it.
If you’d like to develop processes for creating breakthroughs, enhancing transparency, solving problems, and much more, check out “Business at the Speed of Now.” (uncompensated endorsement)
What successful systematic processes have you employed?
What do you find most useful about John’s seven step process for solving problems?